Versand

Order Fulfilment & Dispatch

We aim to prepare and fulfil all orders within 2 working days.

As the majority of our inventory is held at our store, please note that the premises are closed on Sundays and Mondays, and orders cannot be processed or dispatched on these days.

This means, for example, that an order placed on a Saturday may not be fulfilled until the following Tuesday.

During periods when the store is closed for annual leave, fulfilment times may be slightly longer than usual. Where possible, we will clearly communicate any temporary closures or expected delays on our website.

Shipping & Carriers

At checkout, customers can choose from the shipping options and carriers available for their order. We will normally dispatch your order using the carrier and service selected at checkout.

In exceptional circumstances — for example, where there is an unforeseen service disruption or collection issue — we may use an alternative carrier offering an equivalent level of service in order to avoid unnecessary delays.

If an alternative carrier is used, the shipping fee you paid at checkout will not change, and no additional shipping charge will be applied.

Once your order has been fulfilled and dispatched, you will receive confirmation together with any available tracking information.

We always do our best to prepare and dispatch orders as quickly as possible and appreciate your understanding that, as a small independent business, our fulfilment schedule follows our store opening days.